Certified Translations
Last updated: October 8, 2026.
1. Who we are and scope
LangCertix Services LLC provides certified Spanish-to-English document translations for customers to submit to United States Citizenship and Immigration Services (USCIS). This policy describes information handling on our website, portal, orders and communications. We are not USCIS, are not government-affiliated and do not provide immigration representation or advice. Delivering a translation does not file your application or guarantee a USCIS decision.
2. Information we receive
- Contact and account information: name, email, phone, addresses and language preferences.
- Order information: source files, translations, certifications, instructions, revisions, messages and payment references.
- Documents: these may contain relatives' names, dates of birth, signatures, identifiers and other personal information needed for translation.
- Technical information: IP address, server requests, browser, session and security information needed to operate the website.
Only provide necessary information. If you submit another person's documents, you must have authorization or another valid basis to do so. Do not send passwords or full card details through the contact form.
3. How information is used
We use information to prepare, review and deliver translations and certifications; manage orders, payments and inquiries; communicate issues; maintain records; and protect the service against fraud and unauthorized access. Contact form messages are stored in the administrative inbox for handling.
4. Email communications
When creating a new order through our form or portal, you must accept operational emails from LangCertix needed to manage it: confirmations, payments, questions from the team or translator about your documents, clarification of details, requests for readable copies, corrections, reviews and delivery notices. Keep a valid email address and check your messages and portal; waiting for a response needed to continue may affect timing. This acceptance covers only the requested service: it does not authorize promotions, newsletters or SMS. We retain the date, version, wording and language of acceptance and the separate SMS choice with the order. Permanent-bounce and complaint suppressions still apply; if you cannot receive email, use the portal or contact admin@langcertix.com.
Email delivery, bounces and inquiries
We may also use our configured email provider for offers and promotions only when you expressly request them and confirm your subscription by email. We retain the date, source and version of that consent, along with confirmation or unsubscribe records, to respect your preferences. Promotional messages include a link to unsubscribe without signing in. Unsubscribing from promotions does not stop necessary order and account notices.
When Bird is enabled, we share sender and recipient addresses, phone numbers for consented SMS, and message content with Bird to deliver account, order and customer-service communications. We process delivery, bounce, complaint and unsubscribe events. SMS recipients can reply STOP to opt out. Ordinary finalized notification history is removed or anonymized after 30 days without changes; suppression and consent records are retained to respect your preferences.
We process delivery, bounce and complaint notices to protect the service and avoid further sending to addresses that cannot receive messages or have reported a complaint. When we receive a permanent bounce or a valid complaint, we block subsequent messages to that address. We retain the address and suppression reason as needed to prevent further sending, including after routine notification history has been pruned. A suppression does not delete your order; you can use the portal or contact our team to correct your address.
Placing an order does not by itself authorize promotional campaigns. For privacy inquiries, email assistance or requests to stop promotional messages, contact admin@langcertix.com. Do not include sensitive documents or passwords in an opt-out request. Notices required for an active service are distinct from advertising; permanent-bounce and complaint suppressions also apply to those notices.
5. SMS notifications
The SMS checkbox only appears when SMS service is enabled. With your separate authorization, we use your number for order notifications, information requests, revisions and delivery notices. Consent is optional and is not a condition of purchasing a translation. When SMS service is disabled, we do not request or record new SMS authorization. Frequency depends on order activity. Message and data rates may apply; delivery depends on the network and is not guaranteed. Without SMS or after opting out, you can continue communicating by email and through the portal. This authorization does not cover promotional SMS.
To withdraw authorization or request help, use the customer portal or the contact channels below and identify the affected number. Do not include sensitive documents in that request. Withdrawal is handled by our team and does not erase existing records. Your number and consent record are used for these communications and are not provided to third parties for their own promotional campaigns. Providers needed to transmit messages may process them to deliver that service.
6. Access and providers
The team preparing and reviewing documents and providers needed to operate the platform may access information relevant to their roles. Stripe processes payments. Hosting and storage, email delivery and the configured SMS provider participate in their respective functions. When enabled, Cloudflare Turnstile verifies requests and processes technical information to prevent abuse. These providers may process information in countries other than yours under their services and policies.
We may disclose information as needed to meet a legal obligation or valid request, address a dispute or protect security. Uploading documents to LangCertix does not automatically submit them to USCIS: you or your representative submit the translation.
7. Cookies, local storage and PWA
The platform uses sessions and browser storage for functions such as authentication, security and language. You can manage these through your browser, although some features may stop working. The installable application stores icons and an offline screen; its service-worker cache does not store documents or private pages. Files you download remain under your control on your device.
8. Retention and security
Orders, files and communications are retained to provide the service, handle revisions and maintain records needed for applicable obligations, security and disputes. We do not promise automatic deletion upon delivery. You may request deletion; we will assess what can be removed and what must be retained. Backups may follow their own maintenance cycles.
We apply access controls and technical safeguards. No system or transmission is completely secure. Protect your credentials and avoid shared devices when downloading sensitive documents.
9. Children and privacy requests
The service is directed to adults requesting translations. Documents may contain children's information, for example in birth certificates; the person submitting them must be authorized. Depending on applicable law, you may request access, correction, deletion or limits on use. We may proportionately verify identity and explain relevant exceptions, without promising identical rights or deadlines in every jurisdiction.
10. Contact and updates
Contact LangCertix through our form, the customer portal or postal mail: LangCertix Services LLC, 7901 4th St N #12998, St. Petersburg, FL 33702, United States. Specify “Privacy” or “SMS opt-out” as appropriate. If the form is unavailable, use the portal or postal address.
We will publish updates here and revise the date. Where appropriate, we will communicate significant changes through service channels. This policy does not replace the terms of service.